To check if the client has any settings at all go to:
Help and Support -> Trouble Shooting -> You will see that status on the right hand side
To use the sylinkmonitor tool go to:
Help and Support -> Trouble Shooting -> Debug Logs
Under Client Management, Click -> Edit Debug Log Settings -> Check Debug On
Set Debug Level to 1, Log Level to 1, and leave the log size at 256.
Click Ok, Click Close.
Click Start -> Run -> Type smc -stop -> Open syslinkmonitor -> Click Start -> Run -> Type smc -start
You should start seeing information now show up in the monitor.
Another Diagnostic tool's link is built right into the client.
Click Help and Support -> Download Support Tool.